I gave 3 stars and here is why, I love Dr.Mullings, she's a great Vet and I trust her. However, there is some sort of disconnect at the front desk. Working in the medical field myself, I know the front desk can really make or break an office no matter how much you love the doctor. Heather and Charlotte are awsome!! Brenda on the the other hand, has a severe attitude problem! I always seem to get her when my dog becomes ill. I dread everytime she answers the phone because I know they is going to be an issue. When she finally finishes taking down a message, I'm very certain that when relays the message she is telling the doctor that I was impossible or rude to her. I highly doubt she tells the doctor what she said and how she said it, to make one be rude to her. When I seek help from one of the other girls for needs of my dog, I seem to get a different response from Dr.Mullings, as opposed to when Brenda does it. The fact that I am considering leaving because of these issues is really sad. I referred 2 friends there, and go figure the only person who's ever got snippy with them was ...Brenda! Go figure.
i have been bringing my dog here for 2 years. they whole staff is very informative and you can tell dr. mulligans loves her job. they recently cut their hours which kinda sucks. but then again not many pet clinics are open 7 days week anyway. it has been hard to get an appointment but i think thats because everyone loves dr. mulligans and the convenience of a vet inside of a pet store. every time we are there you can tell the whole staff works their butts off and really cares about your pets. Highly recommend bringing your dog here even if you have to wait for an appointment.
awesome. i love it here. one stop shop. a little busy. the ppl at the front desk really seem to have there hands full. the customer service is really good tho. great vet. very thurough.
We have enjoyed our experience here for our dog. I don’t understand the negative reviews of Brenda. She was very friendly to me just now on the phone. Elliot is an awesome trainer .Vet has been great.
The reviews aren't lying or exaggerating -- don't make bringing your pets here a habit. Their dog obedience classes (taught by Elliot) and Dr. Cherry are great, but those are the two bright spots within this otherwise horrifically ran pet hospital. We've had numerous scheduling/cancellation issues and they have consistently underwhelmed us with their customer service. We shall not be returning and I recommend the same for you.
Banfield Pet Hospital is a US Veterinary Care based in Schererville, Illinois. Banfield Pet Hospital is located at 711 US-41, Schererville, IN 46375, USA.
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